What to Expect
Complete insurance and billing information must be provided at the time of registration or admission. As a service to patients, hospital representatives will complete and submit claims to insurance companies and other third-party payers on the patient's behalf. Most insurance companies require that patients obtain authorization before receiving hospital services. In that case, the patient must submit documentation that such authorization has been secured. Any expenses unpaid by insurance companies are the responsibility of the patient.
If your health insurance does not cover all hospital charges, payment is expected at the time of service unless prior arrangements have been made. Chesapeake Regional Healthcare accepts a variety of payment methods, including cash and credit cards.
Financial Aid is Available
For those unable to pay in full at the time of service, the hospital will accept monthly payments on a pre-determined schedule, as stated in the hospital billing and payment policy and which is established with a credit representative or financial counselor. Chesapeake Regional Medical Center provides additional financial assistance for qualified applicants. To apply for financial assistance, a financial application and financial statement must be completed and submitted along with proof of income for initial consideration. Additional verification may be necessary in order to complete the application process.
As of November 1, 2018, more than 400,000 Virginians are now eligible to enroll in Medicaid coverage. This means more people will have much-needed coverage for health care! There are numerous resources available to help you figure out if you qualify for coverage. Click here for a list of frequently asked questions with links to resources!
Estimate Your Bill
In three easy steps, get an up-to-date estimate of costs (deductible, co-insurance and co-pay), customized to your health insurance and the services you selected. If you have an insurance policy please have your insurance company, Group Plan Number and ID Number available.
The Charge Description Master sheets available to view below are a listing of Chesapeake Regional Medical Center’s individual charges. These do not give an accurate calculation of your final bill as there are many factors considered regarding the physician’s determined medically necessary services that may factor into your total. To obtain more accurate information regarding your estimate, we encourage you to click here and use our patient estimate tool.
In addition to the patient estimate tool, click here for more information regarding inpatient services by diagnosis-related group (DRG) charges.
For more information, please contact our customer service team at 757-312-6401.
Paying Your Bill
You will receive a bill shortly after your discharge. Your hospital bill will include charges for the cost of your room, medications, medical and surgical supplies, X-rays and other hospital services.
Physician fees, including your personal doctor and other physicians and specialists whose services were required for your care, are billed separately by the physician and are not part of your hospital bill. These fees are payable directly to the physician and not to Chesapeake Regional. If you have questions about these fees, you should contact your physician's office.