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Registration & Admitting + -

Three providers operating on a patient

Thank you for choosing to have your surgical procedure at Chesapeake Regional Medical Center. Please read this page carefully and follow the instructions provided to ensure that you are prepared for your upcoming surgery. 

Preparing for Your Surgery

Once you have been scheduled for surgery, you will need some basic information to guide you through the surgical process. Here, you will find vital information to assist you in:

  • Preparing and planning for your surgery
  • Learning about the surgical process
  • Understanding the different types of anesthesia
  • Preparing for your recovery

Just as each person is an individual, so too, is every surgery. To best serve you, our process is customized to meet your individual needs and the needs of your surgeon.

You are encouraged to be an active participant in your health care and to ask questions. The staff at Chesapeake Regional is committed to providing you with the best care and information available.

Download our Preparing for Surgery Booklet

Pre-surgical Admission Testing

All patients scheduled for surgery at Chesapeake Regional Medical Center must have a Pre-Anesthesia Assessment completed by a pre-admission nurse. Anesthesia is a vital part of your surgical experience. It is important that we have the most accurate information regarding your medical and surgical history, as well as a complete list of all medications you are taking. This includes any over-the-counter medications.

You must also complete a Surgical Assessment Form prior to or during your visit to Pre-Surgical Admission Testing.

The entire medical history form, front and back, should be completed and all medications you are taking must be listed, including any pain medications and over-the-counter medications, such as vitamins or herbal supplements. This is important because some herbs and dietary supplements may interact with certain anesthetics, prolonging the anesthesia's effects or increasing the risk of bleeding or raised blood pressure.

Your testing must be completed 7 to 10 days before your surgery date. This allows us to have time to review your testing results and follow up with any concerns. Patients who have experienced heart attacks, bypass surgery, stents or pacemaker/defibrillator placements - must supply us with their cardiologist's name and date of their last visit.

The Pre-Surgical Admission Testing area is open from 8 a.m. to 6 p.m., Monday through Friday. Please allow up to two hours for testing and an interview with a nurse. At that interview, you will receive pre-surgical education and instructions about taking your medications the day of surgery. You will also be instructed to take a pre-surgical shower the night before and day of your surgery to help prevent any surgical site infections.

Please be sure to bring with you any paperwork, such as consents and orders, the surgeon's office staff has given you. Remember: The following must be completed within 7 to 10 days of your surgery date.

Surgery Pre-registration

Before a procedure can be performed, we want to ensure all of your demographic and insurance information is completed. We are responsible or verifying the information and complying with all insurance requirements prior to the day of surgery. Though it is your responsibility to be familiar with your insurance and to obtain authorization if required, our knowledgeable staff is here to assist you.

Upon admission to the hospital, a copy of your insurance card(s) is required. Call 757-312-6119 for questions regarding surgery pre-registration.

OB Pre-registration

Please fill out the OB pre-registration form that was provided by your obstetrician and mail it to the hospital at 736 Battlefield Boulevard, North in Chesapeake, Va., as soon as possible, or fill it out online. Your obstetrician’s name must be included on this form.

For information on tours of the labor and delivery unit, please call 757-312-6508 or watch a tour here. For questions regarding OB pre-registration, call 757-312-6186.

Pre-anesthesia Assessment

Anesthesia is a vital part of the surgical process. Your anesthesiologist needs to know about all your medical and surgical history, especially any problems or conditions with your heart or lungs. Anesthesiologists are medical doctors educated in administering anesthesia and managing your care before, during and after surgery.

Please bring all paperwork with you to Pre-Surgery Admission Testing

  • Complete medical and surgical history
  • Complete list of all medications including dosage Pre-Surgery Testing
  • Previous lab work
  • Previous electrocardiogram (EKG's)
  • Consents
  • Physician orders
  • Clearance papers

The pre-surgical admission testing area is open from 8am to 6pm, Monday through Friday.

Scheduled Outpatient Diagnostic Testing

Though you should be familiar with what your insurance company will cover, our knowledgeable staff is here to assist you. We will also be able to guide you in receiving any necessary authorizations for your procedure as required by your insurance company. We require that you present your insurance card upon arriving at the hospital. If your order is not already on file, your procedure cannot be completed. We also ask that you prearrange with your physician how your orders are to be received by the hospital.

For questions regarding the hospital diagnostic testing pre-registration, call 757-312-6699.

Financial Information

Complete insurance and billing information must be provided at the time of registration or admission. As a service to patients, hospital representatives will complete and submit claims to insurance companies and other third-party payers on the patient's behalf. Most insurance companies require that patients obtain authorization before receiving hospital services. In that case, the patient must submit documentation that such authorization has been secured. Any expenses unpaid by insurance companies are the responsibility of the patient.

If your health insurance does not cover all hospital charges, payment is expected at the time of service unless prior arrangements have been made. Chesapeake Regional accepts a variety of payment methods, including cash and credit cards.

For those unable to pay in full at the time of service, the hospital will accept monthly payments on a pre-determined schedule, as stated in the hospital billing and payment policy and which is established with a credit representative or financial counselor. Chesapeake Regional provides additional financial assistance for qualified applicants. To apply for financial assistance, a financial application and financial statement must be completed and submitted along with proof of income for initial consideration. Additional verification may be necessary in order to complete the application process.

Hospital Registration

Within a few days of your surgery, staff from our insurance and registration departments will contact you for information. Both a picture ID and your insurance cards are required for registration.

Once your surgeon's office "books" or reserves a place for you on the operating room schedule, your insurance will need to be verified by the surgeon's office and by the hospital. Our insurance department will contact you regarding your coverage and policy numbers. Please make sure that the policy numbers and name on the policy are correct. Insurance payments can be denied or delayed if information is incorrect.

Please verify that all information is correct prior to signing any forms. Your name and date of birth are especially important since these are used as your patient identifiers and this information is sent to your insurance company. If any information is incorrect, your claim could be denied.

Hospital registration is open from 8 a.m. to 5:45 p.m.