We are committed to providing you with the best possible healthcare. You can expect your care to be carried out with respect and concern for your dignity.
As a patient, you have certain rights and responsibilities. We believe that patients who understand and participate in their health care achieve better results. Therefore, we encourage you to become an active partner with your health care team by being an informed patient and exercising your rights.
Please be aware that all Chesapeake Regional Healthcare locations and the Chesapeake Regional Medical Center campus are smoke-free. We ask that you respect other patients and visitors and refrain from smoking while on the premises.
- Considerate and respectful quality health care.
- To participate and/or designate a representative to participate in the plan of care.
- To refuse treatment to the extent permitted by law and to be informed of the medical consequences of your actions.
- Identification by name of all health professionals participating in your care.
- All information necessary about your illness and treatment provided by the physician for you to make informed decisions.
- To have access to and expect that confidentiality will be maintained of your medical care and related records.
- Receive information about health care advance directives, information about organ donation, and information about requesting an ethics consult.
- To be provided education about your condition and continuing health care requirements.
- To expect that within its capacity the hospital will make reasonable response to the request of a patient for services.
- To expect reasonable continuity of care.
- Have accommodated religious and other spiritual services.
- To examine and receive an explanation of your bill regardless of source of payment.
- To have your own physician and representative (may include but not limited to, a spouse, domestic partner, same-sex domestic partner, adult child, another family member, or a friend), notified promptly of your admission to the hospital. This also includes the right to determine who visitors will be.
- To have pain relief to the extent that is clinically possible.
- To be free from all forms of abuse or harassment including being free from unnecessary restraints.
- To voice concerns about services, confidentiality or appropriate billing practice.
- The right to no surprises regarding your medical bills for emergency care, non-emergency care from out-of-network providers at in-network facilities, and air ambulance services from out-of-network providers.
To address your concerns, you may contact:
- Billing Office: 757-312-6401
- Risk Manager: 757-312-6139
- Patient Experience: 757-312-6244 or email PEX_Support@chesapeakeregional.com
- Corporate Compliance Hotline: 757-312-5267
- To provide, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health. You have the responsibility to report unexpected changes in your condition to the responsible practitioner. You are also responsible for reporting whether you clearly understand the plan of care and what is expected of you.
- To follow the treatment plan recommended by the practitioner primarily responsible for your care. This includes keeping appointments and, if unable to do so for any reason, you will notify the responsible practitioner or the hospital.
- For your actions if you refuse treatment or do not follow the practitioner’s instructions.
- For assuring that the financial obligations of your health care are paid as promptly as possible.
- For being considerate of the rights of other patients and hospital staff, and for assisting in the control of noise, smoking, and the number of visitors. You are responsible for being respectful of the property of other persons and of the hospital. Pictures or video that capture employees will not be taken without the written consent of the employee.
At Chesapeake Regional Healthcare, we are committed to the safety of your care. We invite you and your loved ones to partner with us in ensuring that your care is safe and comfortable. Here are some ways you can participate in your care
- Speak Up if you have questions or concerns.
- Pay Attention to the care you are receiving
- Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
- Ask a trusted family member or friend to be your advocate.
- Know what medications you take and why you take them.
- Use a health care organization that has undergone a rigorous on-site evaluation of established, state-of-the-art quality and safety standards.
- Participate in all decisions about your treatment.
Contacting Patient Experience
We care about the quality of services you receive and want your stay to be pleasant. Our Patient Experience Team is available to assist you with any non-medical questions, concerns or difficulties you may have. Please call 757-312-6244, Monday through Friday, 8am to 4pm. You may also email at PEX_Support@chesapeakeregional.com.
On nights, weekends and holidays, please speak to the charge nurse or dial "0" and ask for the nursing supervisor.