Overview
Chesapeake Regional Healthcare measures all aspects of the patient experience. To ensure we hold ourselves to the highest standards, we partner with Press Ganey, a leading independent firm in healthcare experience measurement. Press Ganey collects feedback from billions of patient and caregiver interactions and supports more than 41,000 healthcare facilities.
Press Ganey
Through this partnership, we gain powerful, data-driven insights into patient satisfaction, safety, and quality — enabling continuous improvement, promoting transparency across our organization, and enhancing the care experience for the public.
Who Receives the Survey
Patients treated by Chesapeake Regional Healthcare and its affiliated services are randomly selected to provide feedback about their experience.
What Do We Do with Survey Responses?
All reviews are shared with relevant physicians and staff. Physicians have the ability to actively monitor their reviews as well. Ratings and comments are posted to our site for the benefit of patients and potential patients.
Are all Comments Posted?
We post both negative and positive comments and reviews. However, we actively monitor the review process and will not allow comments that are libelous, slanderous, profane, irrelevant or otherwise inappropriate. We also prohibit comments that may risk the privacy of patients.
Why Can’t I see Patient Ratings and Comments for Every Physician?
Currently, only physicians who are a part of Chesapeake Regional Medical Group have star ratings and comments posted on our website. Furthermore, there needs to be at least 30 reviews in the past year for a physician to have their reviews go live on our site.
Who can Complete a Survey or Post a Comment About a Physician?
Only patients who have visited a physician may be selected to receive the survey. This keeps our data fresh and ensures accuracy.
How is Patient Information Protected?
All surveys and comments are kept anonymous and patient names and other protected information is not posted on our website. All patient survey responses are kept on a secure internal server with limited access.