Skip to main content

Patients & Visitors + -

A female doctor comforting a child

Everyone entering the hospital must wear a mask.

To keep our patients, staff, and community healthy, we have implemented system-wide safety measures under the guidance of the Virginia Department of Health and the CDC. 

For more about telehealth options and how to make a donation, go to our Coronavirus (COVID-19) resources site.

Visitor Policy

When you enter the hospital, you will be asked two screening questions. Waiting is not allowed in common areas or lobbies and social distancing is encouraged. If you have a fever, cough, diarrhea, shortness of breath or are concerned you have COVID-19, please do not visit.

General Guidelines:

  • Visiting hours are from 10:30 am to 8:30 pm
  • Only visitors 12 years of age and older are allowed inside the hospital
  • Non-COVID-19 patients may designate two visitors for the duration of their stay. 
  • COVID-19 patients may not have visitors; exceptions will be made for patients who are at end-of-life

Departmental Guidelines

  • OR/Emergency/Surgery/Procedural - One person may escort the patient to the department's waiting room and that visitor may stay there for the duration of the procedure
  • Labor & Delivery - A spouse/partner and one other person may stay, but only those two designated people are allowed for the duration
  • Special Care Nursery - Only the parent/caregiver with a wristband may visit the baby 

Thank you for helping to keep our patients safe.

Reduced Hours

Garden Entrance

Monday - Friday: 7am - 7pm 
Weekends and Holidays: Closed

Main Lobby Entrance

Monday - Saturday: 5am - 9pm
Sunday and Holidays: 7am - 9pm

After 9pm, please enter through the Emergency Department.

Affected Services

  • There are no walk-in mammograms at this time. 
  • The Health Information Management Department is no longer open to the public. To receive a copy of your medical record, please complete the fillable release form here and send it back to our office.
  • The Diagnostic Center at the Jennings Outpatient Center is open daily from 7am to 7pm, on Fridays from 7am to 5:30pm and on Saturdays from 8am to 12pm.
  • The Lifestyle Health & Fitness Center is open Monday-Friday from 6am -5:30pm. Members are required to schedule an appointment 24 hours in advance by calling 757-312-6132.

Contacting the Patient Experience Team

Your experience is valuable to us.

We strive to provide the best possible care for our patients, their family and guests. All of our staff members are considered an integral part of your health care team and work to make your stay with us a comfortable one by attending to your individual needs. We promote both compliments and constructive feedback about our care. Should you have any comments, please contact the Patient Experience Team at 757-312-6244. 

We Are a Smoke-free Campus

Please be aware that all Chesapeake Regional Healthcare locations, including the Chesapeake Regional Medical Center campus, are smoke-free. We ask that you respect other patients and visitors and refrain from smoking while on the premises. 

Billing & Insurance

We offer a variety of resources to our guests to help pay for their hospital stay. Visit our Billing & Insurance page for more information.

Wireless Internet

Wi-fi is available throughout the hospital but is restricted in certain areas. Please use your personal device for access.