Visitor Policy
Our priority is the safety of our patients, clinicians, staff and community. Although you are no longer required to wear a mask, if you have a respiratory illness, we encourage you to wear a mask to prevent spreading the virus to others. Our health care teams treating patients with respiratory illnesses will continue to wear the appropriate level of PPE.
Visitor Guidelines
General Guidelines:
- General visitation hours take place between 10:30am and 8:30pm. Please see weekend and special holiday hours below for entrance information.
- Non-COVID-19 patients may have up to two visitors at a time. For patient safety, only one visitor may spend the night.
- Children must be supervised at all times and are not permitted to stay the night.
- Masks are available for patients and visitors at all entrances and provided upon request.
- Guests must wash hands or use hand sanitizer when entering and exiting patient rooms.
- For the safety of visitors and caregivers, visitation may be restricted for patients with COVID-19 and other communicable diseases.
Departmental Guidelines
- Emergency - One person may escort the patient during their visit.
- OR/Surgery/Procedural - Two people may escort the patient to the department's waiting room and may stay there during the procedure.
- Labor & Delivery and Mother/Baby - Patients may have three visitors at a time. For patient safety, only one visitor may spend the night. Children are limited to siblings of newborn and must be accompanied by an adult with a wristband.
- NICU - Only a healthy parent/caregiver with a wristband may visit baby.
- ICU - No children under the age of 12 permitted.
Hours
Garden Entrance
Monday - Friday: 7am - 7pm
Weekends and Special Holiday Hours: This entrance is closed
Main Lobby Entrance
Monday - Saturday: 5am - 9pm
Sunday and Special Holiday Hours: 7am - 9pm
After 9pm, visitors should please enter through the Emergency Department.
Cafeteria Hours and Menu
Cafeteria hours, menu and other information can be found here.
Contacting the Patient Experience Team
Your experience is valuable to us.
We strive to provide the best possible care for our patients, their family and guests. All of our staff members are considered an integral part of your health care team and work to make your stay with us a comfortable one by attending to your individual needs. We invite you to share compliments and constructive feedback about our care. Should you have any comments, please contact the Patient Experience Team service representative at 757-312-6244 or email PEX_Support@chesapeakeregional.com.
We Are a Smoke-Free Campus
Please be aware that all Chesapeake Regional Healthcare locations, including the Chesapeake Regional Medical Center campus, are smoke-free. We ask that you respect other patients and visitors and refrain from smoking while on the premises.
Billing & Insurance
We offer a variety of resources to our guests to help pay for their hospital stay. Visit our Billing & Insurance page for more information.
Wireless Internet
Wi-fi is available throughout the hospital, but is restricted in certain areas. Please use your personal device for access.
On-Campus Security
To contact Chesapeake Regional Medical Center's On-Campus Security Office, call 757-312-6835 or use the blue call boxes located throughout campus parking lots.
Make an Appointment
I need to make an appointment.
How do I schedule an appointment?
To make or reschedule an appointment with a specific doctor use our Find a Doctor tool.
Is there a specific area that you are trying to schedule an appointment with?
You can find more details about scheduling for a particular specialty area or department by searching Services & Specialties. You can find contact information for specific locations here: Find a Location .
To schedule an appointment with one of our Chesapeake Regional Medical Group providers, visit https://chesapeakeregional.com/provider/ and click the Medical Group box.
To make an appointment for diagnostic testing and imaging at Chesapeake Regional Medical Center, call the Scheduling Department at 757-312-6137 or visit here: https://chesapeakeregional.com/services-specialties/imaging.
What is your cancellation policy?
We have different scheduling policies and contact numbers for individual practices and service areas. If there is a specific service or area that you're trying to reach regarding your appointment, please contact that area directly for more information.