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Average ER wait time: 9 minutes

Billing & Insurance

What Patients can Expect

Complete insurance and billing information must be provided at the time of registration or admission. As a service to patients, hospital representatives will complete and submit claims to insurance companies and other third-party payers on the patient's behalf. Most insurance companies require that patients obtain authorization before receiving hospital services. In that case, the patient must submit documentation that such authorization has been secured. Any expenses unpaid by insurance companies are the responsibility of the patient.
If your health insurance does not cover all hospital charges, payment is expected at the time of service unless prior arrangements have been made. Chesapeake Regional Healthcare accepts a variety of payment methods, including cash and credit cards.

Financial Aid is Available

For those unable to pay in full at the time of service, the hospital will accept monthly payments on a pre-determined schedule, as stated in the hospital billing and payment policy and which is established with a credit representative or financial counselor. Chesapeake Regional Medical Center provides additional financial assistance for qualified applicants. To apply for financial assistance, a financial application and financial statement must be completed and submitted along with proof of income for initial consideration. Additional verification may be necessary in order to complete the application process.

Download the Financial Aid Application


Learn More About the Billing & Insurance Services at Chesapeake Regional

We offer a variety of resources to help you understand your bill. Check out our frequently asked questions page, learn how to pay your bill online, learn more about understanding your bill and estimate the cost of care with our bill estimator