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Billing FAQ

Complete insurance and billing information must be provided at the time of registration or admission. As a service to patients, hospital representatives will complete and submit claims to insurance companies and other third-party payers on the patient's behalf. Most insurance companies require that patients obtain authorization before receiving hospital services. In that case, the patient must submit documentation that such authorization has been secured. Any expenses unpaid by insurance companies are the responsibility of the patient.
 
If your health insurance does not cover all hospital charges, payment is expected at the time of service unless prior arrangements have been made. Chesapeake Regional Healthcare accepts a variety of payment methods, including cash and credit cards.
 
For those unable to pay in full at the time of service, the hospital will accept monthly payments on a pre-determined schedule, as stated in the hospital billing and payment policy and which is established with a credit representative or financial counselor. CRH provides additional financial assistance for qualified applicants. To apply for financial assistance, a financial application and financial statement must be completed and submitted along with proof of income for initial consideration. Additional verification may be necessary in order to complete the application process.
 

How can I make a payment using this service?

You need to have access to the Internet. You do not need to be enrolled in the service to be able to make a payment. If you are not enrolled in the system, you must have your Patient Account Number in order to make a payment. 

What is an appropriate browser?

We use 128-bit encryption to make your information unreadable as it passes over the Internet. Therefore, we strongly recommend that you use the latest version of Microsoft Internet Explorer or Netscape Navigator.

If you need a newer version of Microsoft Internet Explorer, you can download it by going to:
http://www.microsoft.com/ie/downloads/default.mspx

If you need a newer version of Netscape Navigator, you can download it by going to:
http://channels.netscape.com/ns/browsers/default.jsp

Why are only some versions of browsers supported?

To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and this service. Some browser versions do not support the needed levels of encryption. 

How secure is my sensitive banking information and personal information? How can I know that this information will not be intercepted?

The ePayments service uses the following security features:

  • SSL - We use SSL (Secure Sockets Layer) that ensures your connection and information is secure
  • Encryption - We strictly enforce 128-bit encryption security levels for users accessing this service. All users accessing this service must ensure that their Web browsers are set to enable 128-bit encryption.
  • Automatic Sign Out - We automatically sign you out after 20 minutes of inactivity.

How do I know when a secure session has been created?

Most of the supported browsers will give you a message box stating when you are going into a secure session. Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked. Netscape Navigator uses a key icon in the lower left corner of the screen to show security status. When the key is solid (i.e., unbroken), the session is secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with (http: in standard, non-secure mode and with (https:) in secure mode. The 's' in 'https' stands for secure. 

What are my obligations to help maintain secure transactions with the ePayments service?

You are responsible for not giving out your bank account information, bank routing information, or account information. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). 

When setting up my payment method, where can I find my bank's routing transit number and checking account number?

The routing transit number can be found on the lower left hand side of your check. The checking account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in Payment Methods. 

How can I stop the paper bill from being mailed to me when my account is due?

You must be enrolled in the ePayments service in order to stop paper bills from arriving in the mail. 

How can I contact Customer Service if I have questions about the ePayments Service?

For information about online statements, payments made via the Internet, or any other questions about this service, please contact us at 757-312-6401.